How Great Training Can Prevent Employee Turnover in Retail | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

We're coming into the money months, and you have about one more month to figure out how to sell, whether you want to use my sales direct online training, you want to try to read my book, or you're going to wing it, you have about a month left to get those add on sales. And that's a matter of training, and if somebody is not, or won't, or can't, or fill in the blank, won't support you, then now is your time to tune up your crew and give them written warnings.

I'm a big believer in don't just fire somebody willy nilly. Write it out. Here's what you did, here's what the service level you need to do is. If this happens again, you'll be gone or [inaudible 00:00:31] and then follow through with it. You know that first time you fire someone and you're like, Oh my God, I know their whole story. You'll find your whole crew is going to listen to what you have to say. And when that happens, then you can turn the corner. Until you do that though, until hurts bad enough to change, you'll probably just call your buddies and say how Amazon is ruining you and, at the end of the day, don't do that.

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com, or send a message to bob@retaildoc.com. Thanks for listening.

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!