No Harm Done is a new aspect of QualityTalks and is my podcast with Cathy Jones (ED Quality at Healthscope.) It's all about improving, exploring, understanding and getting on with healthcare safety and quality, and is designed to give you tips, ideas and guidance if you’re working in the area of quality & risk management. Includes segments on FAQs, Quality MythBusters, Too Long Didn't Read and Quality Hacks. This is Episode 3: 'Congratulations, you're a Quality Manager!'