Episode 51: How a Virtual Assistant Can Help HR Consultants Grow Their Business

HR Voices Podcast

A podcast for independent HR and people professionals, and the businesses they support.

Hosted by Mary Asante of HR Independents Ltd.

DATE: 9 June 2025

Episode 51: HR Voices with Kelly Matcham – How a Virtual Assistant Can Help HR Consultants Grow Their Business

Guest: Kelly Matcham, Pink Spaghetti Mole Valley & Dorking

In this episode, Mary Asante is joined by Kelly Matcham, a virtual assistant from Pink Spaghetti Mole Valley & Dorking. Kelly shares insights on how working with a VA can help HR consultants and independent professionals streamline their operations, free up time, and ultimately grow their business.

What to Expect in This Episode

💼 What Is a Virtual Assistant (VA)?
• Understanding what a VA does and why “virtual assistant” can be a misleading term.
• How VAs act as the 25th hour in the day for busy business owners.

🔍 Identifying the Right Tasks to Delegate
• How to identify the tasks that don’t suit your skillset or consume too much time.
• Starting small and scaling support as needed.

🧰 Common Tasks Delegated to VAs
• Inbox and diary management.
• Onboarding clients, recruitment support, CRM and process support.
• Social media and marketing assistance.
• Event and project coordination.

🧠 Choosing the Right VA for Your Business
• Importance of rapport and relationship building.
• How to vet potential VAs based on your business needs.
• Consideration of their background, team structure, and ability to scale.

🗣️ Communication and Onboarding
• Best practices for communicating and sharing access with your VA.
• Tools and platforms to streamline collaboration.
• The importance of onboarding both ways and setting clear expectations.

📈 Growing Together
• How VAs can help identify business blind spots.
• Using the VA’s broader experience across industries to your advantage.

✅ Key Takeaways

• VAs are a flexible and scalable way to reduce admin burden.
  • Build trust and start small—then scale as confidence and needs grow.
  • Communication, clarity, and realistic expectations are essential to success.
  • VAs can become an extension of your team and help drive business growth.

📣 Top Tips from Kelly Matcham

1. Start by listing tasks you dislike or repeat frequently.
   2. Talk to several VAs to find the right fit for your needs and values.
   3. Start small with a few hours a week and grow the relationship gradually.
   
   🎧 Listen & Engage

If you found this episode helpful, subscribe, leave a review, and share it with fellow HR professionals. Got a topic or want to be a guest? Get in touch at: hrvoices@hrindependents.co.uk

For more resources, visit www.hrindependents.co.uk plus take a look at this BLOG for more information.