25. Turning Micro-Disappointments into Macro-Delights

Every interaction a guest has with your brand has a direct affect on your company's reputation, your customer's subconscious decision-making, and your bottom line. Chris Nordyke of Summit Cleaning & Restoration stops by to talk customer experience and how common failure points present opportunities for success and how an empowered staff can create wins all around.

Guest: Chris Nordyke, Summit Cleaning & Restoration

Advocacy Watch: 
• Plastic bag and straw bans coming into effect
• Regional team kickoff around the state
• Cannabis tourism and regulations; OLCC guidance coming