Reimagining Retail Workforce Management: A Conversation with Ceridian’s John Orr

How important is workforce management and what tools do employers use to do it? Listen in to today’s interview with John Orr, the SVP Retail at Ceridian. In today’s episode, he talks about the customer use cases for Ceridian’s services, the challenges that brick-and-mortar spaces are currently facing, and how customers are thinking about employee treatment, retention, and workforce management since the pandemic.

Topics Discussed in Today’s Episode:

✔ John’s background
✔ What Ceridian does
✔ Customer use cases for Ceridian’s services
✔Why customers come back to Ceridian
✔ Challenges that brick-and-mortar retail spaces face
✔ How workforce management technology makes an impact on brick-and-mortar stores
✔ Why engagement is important
✔ What Ceridian is thinking about the future of engagement
✔ Tools that retailers employ to manage their workforce
✔ Customers that John has worked with to improve the in-store performance of employees
✔ Guidance for retailers on changes that have happened in consumer behavior patterns
✔ Bringing employee engagement and customer experience together
✔ What John is excited about technology-wise
✔ Fun things to do in Atlanta

Resources:

John Orr

Ceridian

QUOTES:

“We span all sectors of retail, and in our vernacular, retail includes hospitality.”

“I think they buy the technology and the platform and they stay for the service.”

“We’re all trying to do one-to-one marketing with our customers, and their experience. The same holds true for the employees.”