Taner Yildiz on The Continuous Improvement Culture: The Most Important Tech-Powered CX, EX Strategies

Developing a robust Continuous Improvement Culture is vital for corporate success but faces significant challenges. Resource constraints such as limited budgets and overloaded employees hinder innovation. Cultural bottlenecks, where employee mindsets affect customer interactions, present additional hurdles. Overcoming resistance to change and fostering a culture of continuous improvement are essential steps. By addressing these challenges head-on, corporations can unlock their full potential for innovation and excellence.

About Taner Yildiz [founder of Happ Consulting]

Taner Yildiz is a veteran navigating dual challenges in the realms of culture and resource constraints within employee and customer experiences. He stands as the innovative mind behind one of the pioneering AI platforms designed to live stream signals, facilitating ongoing enhancements in both employee and customer interactions.

As the founder of Happ Consulting Services, Taner spearheads a transformative journey toward optimized experiences for all stakeholders involved.

Reach Taner on LinkedIn https://www.linkedin.com/in/yildiztaner/

or on Happ Consulting website https://www.happcons.com/

 

What We Discussed in this Episode about Tech for CX and EX:

- Understanding Continuous Improvement Culture: Definition and Importance
- Enhancing Customer Experience through Positive Employee Experience: The Direct Connection
- Organizational Culture's Role in Shaping Employee and Customer Experiences
- Overcoming Barriers to Amplifying the Impact of Employee Experience on Customer Experience
- Leveraging Feedback Loops: A Key to Continuous Improvement in EX and CX
- Anticipating Tech Trends (ML/AI/NLP) for Accelerated Continuous Improvement
- Effective Measurement of Positive Employee Experience Impact on Customer-Centric Outcomes

 

🌟Learn more about The People Agile Experience platform powered by AI and automation https://www.peoplekult.com/agile-employee-customer-experience 

 

###

Sign up for the Simply Human Newsletter (monthly email newsletter): https://simplyhuman.substack.com

Follow the Growth Hacking Culture Podcast: https://www.peoplekult.com/podcast-work-culture

Follow Ivan Palomino on Twitter: https://twitter.com/ivanpalomino_

Follow Ivan Palomino on LinkedIn: https://www.linkedin.com/in/ipalomino/ 

 

About the Growth Hacking Culture Podcast

The Growth Hacking Culture Podcast is a series of insightful interviews with prominent experts on mindsets, skills and mental resources to grow individually, lead motivated teams and create human-centric work cultures. These episodes are about thought provoking ideas to scale up and growth hack human-centric and performing work cultures. Hosted by Ivan Palomino.