168 Customer Service vs Customer Experience

In this week's episode discover the difference between customer experience and customer service. 

Plus learn:

• The biggest mistakes businesses are making when it comes to customer experience
• Why 97% is an important number
• How old marketing methods are failing BIG time
• Buying changes that are impacting future buying
• The one industry that needs an email makeover
• 3 steps to uplevel your customer experience game

Listen to the entire episode here or tune into the live show over on YouTube.

Miss any of the show notes, you can find those at dtcgrowthclub.com/podcast