Is customer centred AI the way of the future?

In recent times, AI has become a burning hot topic. The popularity of generative AI platforms such as ChatGPT have raised big questions in the world of work. But businesses have been using AI in their processes for longer than you think to create streamlined and efficient processes, for the benefit of both the business and its customer base. Some businesses, such as Qantas, are looking to leverage AI in all parts of their business, from AI run helplines to speed up response times, to biometric systems that reduce documentation at the airport.  

AI systems continue to build momentum, and IP professionals have much to consider in the way that data is used in these systems, who can use it and who owns its outputs. Spruson & Ferguson Lawyers Principal Mark Vincent discusses the rapidly developing world of AI in business and its benefits for customers, and the complex considerations for IP professionals in ensuring that data in these systems has the right protections, and that legislation keeps up with this growth.