Mission Trips, Gators & Dust: How Real-Life Twists Built a Better Customer Experience

This one’s more than a podcast—it’s a story of how a mission trip, a tragic accident, and a plane ride over the Gulf of Mexico led to a better way to serve our customers.

In this episode of the OnAire Podcast, we sit down with Rob Nelson, Director of Services at SonicAire, and unpack the wild, winding journey that shaped how we show up for our customers today.

You’ll laugh (think gator metaphors and old church photos), you’ll get inspired (real talk on change management), and you’ll learn:

Why great service means more than fixing what’s broken

How proactive maintenance helps customers avoid costly surprises

Why your dust problem should never be your problem

And yes, what SonicAire’s chatbot is named (hint: it's very on brand)

👀 BONUS: Watch the full video to see the 20-year-old photos from Rob and Jordan’s mission trip to Mexico that sparked a lifelong connection—and an entirely new approach to customer care.

➡️ Want to work with a team that actually gets what you’re dealing with?

Head to https://www.sonicaire.com and let’s solve your dust challenge—for good.