EP97: Why don’t they fire people who are giving lousy service?

Collaborating with people who share your values is essential for any successful relationship, both personal and professional. However, as a client you may occasionally come across such poor customer service that you ask yourself ‘How come they don’t fire these people?’ This is precisely what Mari-Liis Vaher and Laura Kukemelk discuss on this episode of the Powerful Marketing Tips podcast, and they also share three lessons that every business owner can take from this.

 

Quotes:

• "Have a regular feedback system in place." (1:37)
• "Numbers can tell you a lot especially if you take the time to understand and analyze what is behind those numbers.” (02:11)
• "People work with people not with companies and sharing values is essential in any collaboration in your personal life and also in your professional life.” (3:00)
• "The third reason they don't fire these people and this is lack of leadership and that can be very tricky because this is where people who should really see the importance of great collaboration or undervaluing it and this is a real problem…" (3:22)
• “Anything is possible if you are surrounded with the right people and the right mindset.” (5:07)

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