Unreasonable Hospitality

This book offers lessons on customer service and leadership that the author learned over a career in the hospitality business.

 

Dr. Michael J. Dillon is president of D&M Project Solutions, LLC.  He has over 40 years experience in the field of education, business, and consulting.  Dr. Dillon has presented at National Conferences and designed and implemented executive searches for various organizations.  Dr. Dillon served as an Executive Director of an educational service organization and has done consulting for companies using a variety of business models.  He can be reached at mjbookbreakdowns@gmail.com.