Series 2 Episode 4 - Force Control Room

In this episode Alexis interviews Tracey Whelan and Mike Gibbs

This insight into the word of the control room from Tracey and Mike, shows how challenging this role can be.  Receiving 999 calls and then dispatching units, never knowing what calls will be for or what is happening when they take the call, they have to rely solely on verbal communication, asking the right questions, listening to people, being calm under pressure, preparing for the unexpected and sometimes being in a ‘no win’ situation whilst processing distressing information …. and then taking the next call.  In this conversation we cover all of the above and their own personal experiences.