Unraveling Best Practices in the Home Services Industry with Steven Crosby and Zachary

Service Success Academy welcomes Steven Crosby & Zachary Hunt from Platform Partners to episode #92 of Pipeline to Profitability. Steven Crosby has three years of national experience in process, sales, operations, and implementation management, He has developed a strong expertise in business management with an equity growth focus. Zachary Hunt has been in the plumbing and HVAC construction and home service industry for 23 years.

If you’re a home service, plumbing, or drain business owner or manager and you want to learn how to generate more revenue from your existing plumbing and drain calls without complicated or pushy sales tactics? If so, head to www.swipemydrainbusiness.com to learn more.

 

Platform Partners: https://platformmybusiness.com/

 

Find Zachary Hunt here: https://theorg.com/org/goettl-air-conditioning-plumbing/org-chart/zachary-wacky-zacky-hunt

 

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In this compelling episode of Pipeline to Profitability, we have the pleasure of conversing with Stephen Crosby and Zachary Hunt from Platform Partners. Crosby has a rich 3-year professional experience in process and operations, while Hunt brings an impressive 23 years in the home service industry, including plumbing, HVAC construction, and more. This episode uncovers their unique vision on best practice in the home services industry, providing a fresh perspective on contemporary business process efficiency, influence on service quality, and their approach to innovative strategies like the virtual ride-along.

Our in-depth discussion highlights the role of Einstein Prime and Platform Partners in promoting best practice trends within the home service industry and reflects on the significant contributions of these initiatives to the sector. The episode delves into the understanding of the value of each customer to a company's lifetime operation and the significance of standardized processes, key managers, and personnel in boosting a firm’s valuation. We further analyze the importance of key metrics contractors should focus on, including grasping the business board, understanding production manpower, and tracking technician performances, emphasizing the lifetime value of each customer.

The podcast additionally explores effective ways to manage and scale your business, the vitality of maintaining a control on your labor under the Profit & Loss statement, and the crucial role of tighter fund operations controls in fueling your business growth. Discover the importance of capacity KPIs and understanding the balance between returning and new customers for your business's health. Learn about lateral management and the importance of continuous learning and adaptation in the path to business growth.

Last but not least, our experts address one of the most challenging aspects of running a company – fixing cultural issues. Gain invaluable advice on how to spot potential threats to your company culture and promptly rectify them. This episode promises a wealth of insights that promises to inspire, educate, and guide you in revolutionizing your business operations, plugging efficiency leaks, and maximizing customer LTV for optimal growth.