Inside Insights: Key to Managing Change With David C. Williams

In this next series of episodes, I have the pleasure of speaking with David C. Williams, Assistant Vice President-Automation at AT&T. David understands how to use the power of IT to manage change quickly and effectively in times of uncertainty. He and his team were responsible for putting the technology in place to move AT&T's 40,000 reps from being in the office to being remote with the pandemic forced lockdown. Listen in to how David worked cross functionally to make this massive change in 5 weeks rather than 6 months. 

During David's career with AT&T, he has created deep-link HTML marketing initiatives that garner 90 million monthly impressions, led Competitive Intelligence which helped shape AT&T's Mobile First strategy, has been responsible for supporting several Fortune500 companies encompassing $120M in revenue, and authored two patents for Reprogrammable RFID and bridging satellite and LTE technology. In his current role, David is responsible for hyper-automation & emerging technology to transform Customer/Employee Experience and Cost Structure for his organization. He leads the largest Robotics Process Automation program worldwide. His innovations are driving change across the company as his team has developed 600+ Bots automating 70M contacts, realizing $400M in operating income at over 3,000% ROI. Additionally, he also invented & sponsored a decision engine driving $200M credit reduction annually.

David is the 2021 Legacy Award recipient at Black Engineer of the Year STEM Global Conference, 2x Dream in Black winner, AT&T Champion of Diversity Award winner, a proud mentor of multiple Employee Groups, & Diversity Ambassador. David’s humble beginnings in the poorest corner of Dallas, TX, continual giving back through Solar Robot Workshops to the community, and rise through a corporate giant is encapsulated in his soon to be
released book entitled, Business Model. 

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David C. Williams

Mustansir Saifuddin

Innovative Solution Partners 

Twitter: @Mmsaifuddin

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