S3 Ep. 10 AI has EX superpowers
Tech Talks in 20

S3 Ep. 10 AI has EX superpowers

2023-01-27
Savvy brands have already harnessed the power of artificial intelligence (AI) to supercharge customer experiences. Next up for AI – unleashing EX superpowers. David Wasserman, Senior Director of Product Marketing for Workforce Engagement Management, and Jane Hendricks, Senior Product Marketing Manager for Conversational AI at Genesys, explain how AI can improve employee experiences. From quality management to continuous performance improvement to forecasting and scheduling, AI supports agents, r...
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