Voyage Employer Services’ Daniel Beltran on Compliance as Competitive Edge

How can a staffing agency steady itself in a Wild-West-type situation? In this episode of Humans of Staffing, Sammy and TJ dive deep with a rapidly growing staffing firm specializing in light industrial workforce management in California's challenging regulatory environment. Daniel reveals how Voyage differentiates itself in the Wild West of staffing through superior compliance protocols and workforce management technology while competitors race to the bottom on margins. 

Facing California's notoriously low markup rates, Voyage carved out a competitive advantage by helping clients navigate complex regulations while building sophisticated timekeeping and workforce technology integrations. Daniel shares candid insights on the industry's future, particularly how AI-powered recruiting automation will transform staffing economics, while offering a masterclass in the three critical metrics that have guided Voyage's growth to 800 employees and $700,000 in weekly payroll.

Topics Discussed:

• The three critical metrics to track religiously: order fulfillment rates, weekly cash flow against factoring advance rates, and active claims management.
• How surviving a devastating $2.3 million PAGA lawsuit became a defining moment that shaped Daniel's resilient leadership approach.
• The practical implementation of AI in staffing operations, particularly in recruiting and candidate screening, to remain competitive in California's compressed margin environment.
• The challenges of California's staffing landscape, where no governing agency establishes industry standards, creating an environment where compliance-focused agencies struggle to compete against price-cutting operators.
• How forgiveness became Daniel's entrepreneurial superpower, enabling him to reset daily despite setbacks and maintain forward momentum when others would collapse.
• The role of sales expertise in staffing entrepreneurship, and why Daniel recommends working at an established agency before launching your own company.