Complacency is the Enemy of Competency

Complacency is the quiet killer of progress—and too many credit unions unknowingly fall into its trap. In this episode, Scott and Scott break down how to reignite energy and engagement by building what they call “cultural bonfires.” Drawing from insights in Raving Fans and Unreasonable Hospitality, they unpack how exceptional leaders build cultures that last. Whether you’re onboarding a new team member, leveling up as a leader, or navigating service burnout, this episode offers practical steps to maintain momentum and fuel your organization’s growth. The challenge is simple: are you building a culture worth staying for? 

In this episode we talk about and answer these questions: 
• How do you fight complacency and keep your team engaged? 
• What is a cultural bonfire, and how do you start one? 
• Why do preparation and reading habits matter for leadership growth? 
• How can shared experiences during onboarding protect your culture? 
• What practical tools can leaders use to stay sharp and avoid burnout? 
• How do books like Raving Fans and Unreasonable Hospitality translate to daily leadership? 

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Links from show: 
Raving Fans – Ken Blanchard 
Unreasonable Hospitality – Will Guidara 
Learn More About the Target Leadership Course 
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