Jonathan Corbin, CEO and Co-Founder of Maven AGI: $28 Million Raised to Build the Future of Customer Experience

2024-09-12

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Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech's most innovative B2B founders. In today's episode, we're speaking with Jonathan Corbin, CEO & Co-Founder of Maven AGI, a customer experience platform that's raised $28 Million in funding. Here are the most interesting points from our conversation: The Maven AGI Vision: Jonathan discusses how Maven AGI was founded to revolutionize customer experience by leveraging large language models, aiming to provide seamless and instant customer support.

Here are the most interesting points from our conversation:

The Maven AGI Vision: Jonathan discusses how Maven AGI was founded to revolutionize customer experience by leveraging large language models, aiming to provide seamless and instant customer support.
Lessons from HubSpot: Jonathan shares insights from his time at HubSpot, focusing on building a strong company culture and the importance of creating "wow" moments for customers to ensure ongoing product engagement.
Challenges in Customer Experience: He highlights the common issues in customer experience management, particularly the fragmentation of data across various systems, leading to poor customer journeys.
The Role of AI in Customer Support: Jonathan explains how Maven AGI uses AI agents to address customer inquiries with a 93% success rate, reducing the need for human intervention and enhancing customer satisfaction.
Navigating Market Complexity: Maven AGI positions itself as a horizontal solution, capable of solving customer experience challenges across multiple verticals, making it a versatile tool for businesses of all sizes.
Marketing Strategy Insights: Jonathan discusses Maven AGI’s evolving marketing strategy, emphasizing the importance of showcasing customer success stories to demonstrate the platform's value.

Sponsors:

Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership.

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The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.

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