The Real Reason Retail Employees Quit | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Do you know why people quit? No, it's not always for more money. A lot of people think that, but actually, one of the reasons is too few staff, right? They're overwhelmed, they have too many tasks to do, they don't have time to think.

Also, they're untrained. They don't really know what to do on the job. They pretty much just show up, they clock in and then they try to help shoppers and they may not even know what that entails for your brand.

Maybe also the reason that they quit is the changing schedule. So they can't rely on knowing that this weekend they have off, or the next two Thursdays they have off, and so they can't plan their life. People don't like that.

In fact, there are some laws looking to make it so that you have to give a regular schedule and if that's not what you're doing right now, well, you can change that.

And then last, yes, pay is a reason why associates quit. But today, I want you to realize that associates quit bosses, not brands. So if you address those three common reasons they quit before you're left in the lurch, you're ahead of the game.

If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!