#52 Guest Series with Amanda Le Brocq, Director of Connections, NGED; and Sarah Jeffery and Mark Baker, Head of Strategic Customer Engagement, NGED

The energy sector is evolving rapidly, and grid Connection Reforms, customer engagement, and community energy are at the forefront of change. In this episode, we are joined by special guests Amanda Le Brocq, Sarah Jeffery and Mark Baker from National Grid Electricity Distribution to explore:

🔹New Careers, New Insights – How diverse backgrounds are improving customer engagement, community energy, and grid connections.

🔹Connections Reform – The major changes reshaping how projects connect to the grid and what it means for customers.
🔹 Customer Engagement – How better communication, digital tools, and transparency are improving the connection process.
🔹 Community Energy – The growing role of local energy initiatives and the challenges they face in accessing the grid.
🔹 Electric Vehicle Infrastructure – How smarter data and partnerships are streamlining EV charging connections.
🔹 Innovation & AI – Insights from a recent hackathon, exploring new tech-driven solutions for faster, fairer grid access.

With net zero targets and rising electricity demand, this conversation dives into the challenges and opportunities shaping the future of energy distribution.

As mentioned at the end of the podcast, if you want to get in touch with the NGED team, please contact:
Community Energy - Sarah.Jeffery@nationalgrid.com
Customer Engagement - Mark.Baker@nationalgrid.com

 

Recorded 27 February 2025

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