120 - JB Biffle :: What a Pest Control Company Know Can Teach You About Service

Do you look to other companies and industries for tips on how to better your customer service experience?

 

Carey Ann, Monte and JB Biffle with Mosquito Joe talk about the ways he has been able to instill a culture of customer service within his company.  

 

 

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A few things that came up:

 

-MM by virtue of serving agents and clients, Monte expects the same in return 5:45

-JB Franchise owners wanted to embody and instill thet service mindset 14:45

-JB The total customer experience 15:30

-JB LISTEN to the customer...getting rid of bugs is one part of the problem, being there for the customer is a bigger part 16:35

-JB they base their prices on the portion of the clients property they wish to have treated, why make them pay for something the customer doesn't use? 19:45

-JB you don't leave a review for an oil change place like, "It worked!!" 21:00

-MM come from a place of abundance 23:40

-CA think two steps ahead in terms of customer service 27:00

-CA think of the considerations for your client ahead of time 31:00

-JB think of exceptional first impressions and continual impressions 33:00

 

 

Follow JB:

https://www.facebook.com/mosquitojoeofswnashville

 

 

 

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Carey Ann Cyr manages and operates one of the Top Branches for CMG Financial in Franklin, TN. She and her team have become known for closing nearly impossible deals! They have processed over 300 million in mortgages since 2016 with over 613 families ushered into their dream homes!

Contact Carey Ann:

www.yourtnlendingsolution.com

Monte Mohr owns Realty One Group Music City and has sold over $1 Billion dollar's worth of real estate and over 3000 homes sold over his 30+ year career!

Interested in joining Monte as an agent?

www.topagentsuccess.com

The Talk of Music City Real Estate is Produced, Voiced and Edited by www.jimmccarthyvoiceovers.com