Ep.226 ‘Client Relationship Management for Soft Tissue Therapists” with special guest Ben Holeyman of Jane App

In Ep.226 of the Sports Therapy Association Podcast, special guest Ben Holeyman, Senior Product Specialist for Jane App, delves into the world of Client Relationship Management (CRM), exploring how CRM tools can transform the way soft tissue therapists manage their businesses, enhance client relationships, and streamline operations.

Discover insights into digitalizing client records, automating appointment scheduling, utilizing advanced note-taking methods, and integrating with other essential tools. Learn about the impact of efficient onboarding and offboarding experiences on maintaining strong client relations and boosting referrals.

This episode also addresses common barriers like the transition from paper to digital systems, data safety considerations, and the cost-benefit analysis of employing robust CRM solutions. Whether you work solo or within a team, this discussion provides valuable strategies to upgrade your practice and improve your work-life balance.

Chapter Markers:

• 00:00:00 - Welcome to the Sports Therapy Association Podcast
• 00:04:26 - Welcoming Ben Holeyman from Jane App
• 00:10:15 - Transitioning from Paper to Digital
• 00:16:38 - A look at Jane App and Its benefits
• 00:23:47 - Pricing and Value of CRM Software Tools
• 00:34:52 - Enhancing Note-Taking and Client Interactions
• 00:41:07 - The Importance of Onboarding and Offboarding
• 00:47:25 - Streamlining Accounting and Reporting
• 00:52:56 - Next Month: Focus on Women’s Health

Useful Links

• Book A Free Demo via Jane App Website
• Jane App Community on Facebook
• Jane App on YouTube
• Jane App on Instagram

Want to join the live recordings?
Episodes of the Sports Therapy Association podcast are recorded live every TUESDAY at 8pm on the Sports Therapy Association YOUTUBE CHANNEL and FACEBOOK page. Everyone is welcome - you do not have to be an STA member! If you cannot join us live, be sure to subscribe to the 'Sports Therapy Association Podcast' on all popular podcast apps to be notified when new episodes are available.

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Questions?
Email: matt@thesta.co.uk