One of the most exciting times in the life of an orthodontist is graduating and finding your next opportunity. Will you start your career with a private practice, a big partnership, or potentially an OSO? For many residents, there's no one-size-fits-all approach. Each journey is unique — shaped by long-term and short-term goals.
In this episode, we hear from Dr. Matt Roche, who joins us with a unique background, having transitioned from a career in customer service to the world of orthodontics. He shares his inspiring j...
One of the most exciting times in the life of an orthodontist is graduating and finding your next opportunity. Will you start your career with a private practice, a big partnership, or potentially an OSO? For many residents, there's no one-size-fits-all approach. Each journey is unique — shaped by long-term and short-term goals.
In this episode, we hear from Dr. Matt Roche, who joins us with a unique background, having transitioned from a career in customer service to the world of orthodontics. He shares his inspiring journey and how he landed in the best field in the world, where he gets to love patients, serve them, and watch them grow.
Dr. Roche joined Smile Doctors in 2022 in Columbus, Georgia, bringing his unique leadership skills to a team with years of experience. He discusses how he decided to come in, bring a culture of his own, and grow the location alongside his team and patients.
We delve into Dr. Roche's initial career in customer service, where he learned invaluable skills in conflict resolution and handling difficult conversations. These experiences shaped his approach to orthodontics, allowing him to excel in patient care and team leadership.
Dr. Roche also shares his advice for new associates, emphasizing the importance of owning your role, caring for patients, and avoiding the trap of just punching in and out. He highlights the significance of finding your "why" and being prepared for the challenges and growth that come with the first year of practice.
Join us as we welcome Dr. Matt Roche to the Smile Doctors Off-Mute podcast and learn from his journey.
KEY TAKEAWAYS
- Dr. Roche's Journey Begins (00:00:10)
- From Customer Service to Orthodontics (00:01:19)
- Finding the Right Opportunity (00:06:02)
- Embracing Team Support (00:11:56)
- Unique Approaches to Success (00:14:34)
- Preparing for Challenges Ahead (00:21:02)
- Cultivating a Caring Environment (00:23:52)
- Attracting Like-Minded Associates (00:27:13)
- Acting Like You Own the Place (00:33:21)
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