Greetings and Happy New Year! As we embark on 2024 I wanted to bring to you a conversation I had with Betsy Jordyn, a former Disney Cast Member and organizational development leader. She works with consultants now, but she speaks of a time when the internal organizational development was almost an outside consulting group to getting Disney’s organization to the next level. The research she and her team did unearthed what eventually became the Basics initiative, which was an effort to unify Guest engagement across the board. Betsy and her team brought The Walt Disney World leadership organization together link leadership behaviors to implementing a better Guest experience. Let’s revisit the Disney Basics with Betsy Jordyn.
Thanks to Betsy Jordyn for joining me on this podcast! You can learn more about her work here!
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
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More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
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Disney‘s Timekeeper: Defying the Impossible & Improbable in Our Performance Journeys
Destination D23 Announcements & Annual Passes Suspended at Walt Disney World
Bliss and Miss at the Magic Kingdom
7 Disney Cruise Line Highlights on Board the Fantasy
Getting Onboard the Fantasy with the Disney Cruise Line
Snow White‘s Enchanted Tale at Disneyland--A Dark Ride with a Happily Ever After!
Should Disney CEO Bob Chapek be Fired, or Man of the Year
Prime Time Cafe Catastrophe
Best Halloween Celebration: Disneyland or Walt Disney World?
What Was It Like to Visit Walt Disney World‘s Magic Kingdom After Opening?
Can You Hack Genie at Walt Disney World?
Do You Need Genie+? Answers at Disney‘s Hollywood Studios
Day One at the Magic Kingdom with the New Genie, Genie+ and Lightning Lane Program
Disney KiteTails and Other Tales at Disney‘s Animal Kingdom
Walt Disney World at 50: Time Magazine‘s 1971 Time Capsule
New Genie+ Announcement in the Friday‘s News Dump
Epcot‘s Harmonious: Reflections of Happily Ever After
Disney Enchantment Launches to Less Than Enchanted Crowds at Magic Kingdom
Coming Directly From Walt Disney World‘s 50th Golden Anniversary at the Magic Kingdom on October 1st, 2021
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