Greetings and Happy New Year! As we embark on 2024 I wanted to bring to you a conversation I had with Betsy Jordyn, a former Disney Cast Member and organizational development leader. She works with consultants now, but she speaks of a time when the internal organizational development was almost an outside consulting group to getting Disney’s organization to the next level. The research she and her team did unearthed what eventually became the Basics initiative, which was an effort to unify Guest engagement across the board. Betsy and her team brought The Walt Disney World leadership organization together link leadership behaviors to implementing a better Guest experience. Let’s revisit the Disney Basics with Betsy Jordyn.
Thanks to Betsy Jordyn for joining me on this podcast! You can learn more about her work here!
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
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More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
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Forgotten Magic Kingdom Attractions I Miss (Or Never Did)
Odyssey to Disneyland Paris: A Trip Report & Beyond
Update June 2022: Cosmic Rewind, Disneyland News, Plus Genie+ & Disney+
A 5th Theme Park at Walt Disney World? Why It’s Needed, & What It Might Be!
Anticipating A Visit to Disneyland Paris During the 30th Anniversary
Comparing Guardians of the Galaxy: Cosmic Rewind to Tron Lightcycle Power Run
New Epcot World Celebration & World Discovery Announcements Starring CommuniCore!
New Disney Dining Experience Review at Epcot Connections Cafe & Eatery
Visiting the Disneyland Resort 20 Years Later
The State of Florida Repeals Walt Disney World’s Government Authority--What Does It Mean?
Doing Disney as a Diabetic
10 Things I Love Most About Disney’s Hollywood Studios
What Saved & Killed Pleasure Island
Disney Springs Heritage: Part II--Pleasure Island
Seats & Snacks: Walt Disney World’s Best Park Bench & Goody Combinations
The Hastening Fall of Bob Chapek, and Disney’s Long Road to Diversity, Equity & Inclusion: Part II
The Slow Fall of Bob Chapek, and Disney’s Long Road to Diversity, Equity & Inclusion: Part I
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Epcot: What’s Open, Closed & Coming? Does Genie+ Offer Value? And Highlights of the International Flower & Garden Festival
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