Episode 54 - How to Achieve Banking Success in 2019 - Disruption, Engagement and What Consumers Really Want

This weeks’ episode features an interview from Finnovate Europe where we were joined by Jim Marous, one of the most influential people in banking, a top 5 fintech influencer, co-publisher of The Financial Brand and owner and publisher of the Global Digital Banking Report.

Key themes include:

• Banking & FS trends for 2019
• Quick wins - how to utilise data & analytics to drive stronger customer engagement
• The definition of good customer experience
• What consumers really want to know from their banks
• How to build a successful digital-only bank - learnings from banking giants such as DBS and BBVA
• Addressing concerns around human displacement to overcome barriers to innovation
• Fostering a culture of ‘embracing change, taking risks and disrupting yourself’

The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

www.globaldigitalbanker.com