Why Your Service Business Needs Manufacturing Principles (And How to Apply Them) | Lazy Leverage #36

Sagan's Head of Operations Hugo shares how manufacturing principles can revolutionize remote work, why trust trumps experience in global teams, and how to empower (not just delegate to) your international workforce. Learn how he transitioned from traditional manufacturing to leading a 50-person global team in just 50 days.

 

Timestamps

(00:22) Introduction and Hugo's background 
(01:25) Hugo's passion for lean manufacturing 
(04:36] Operational excellence as differentiation 
(08:40) Quality control in service vs manufacturing 
(11:25) Leading team transitions and respecting history
(12:58) Building trust in remote teams 
(15:47) Documentation and communication practices 
(17:49) Rapid integration of new leadership 
(29:04) Final thoughts on operational excellence

 

Stay connected for more insights and strategies by following
Jon: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@MatznerJon⁠⁠⁠⁠⁠⁠⁠⁠ on X and at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠lazyleverage.beehiiv.com⁠⁠⁠⁠⁠⁠⁠⁠
Peter: ⁠⁠@pslohmann⁠⁠ on X and at ⁠peterlohmann.com⁠