EPISODE296-Dina Dwyer-Owens, CEO Dwyer Group-Entrepreneurship & Franchising

Dina Dwyer-Owens is the chairwoman and chief executive officer of The Dwyer Group. America also knows her for participating in CBS's Emmy-winning hit reality show "Undercover Boss" and the first-ever special episode "Undercover Boss: Epic Bosses." A winner of the 2012 Ernst & Young Entrepreneur of the Year Award for the Southwest Area North, Dina leads by example and credits a growing team for the franchise family she presides over today. Dina is a certified franchise executive with more than 30 years of industry experience, having grown up in The Dwyer Group. That business now includes seven franchise brands and more than 1,600 locations around the world through direct franchising and master license agreements operating as Air Serv, Glass Doctor, Mr. Appliance, Mr.Electric, Mr. Rooter, Rainbow International and The Grounds Guys. Collectively, those service brands make more than 2 million customer calls a year and account for more than $800 million in system-wide sales. In addition to being a franchisor in 2010, Dina served as the chair of the International Franchise Association (IFA) in Washington D.C., the world's largest advocacy group for franchising as a business format. Today we will be talking with Dina about entrepreneurship, franchise ownership as well as her experience on Undercover Boss. LEARN MORE about being a successful entrepreneur and franchising this week on IAQ Radio.