Customer intimacy is about nurturing relationships at all levels

Around half of Australia’s big businesses are failing to pay small business suppliers on time. Despite ongoing efforts to reverse the tide, three reports - late payments, transactions, and a survey - show Australian SMEs are just treading water to survive, and with banks tightening their lending and government handouts having disappeared, the risk of survival has increased. What can SMEs do to get paid on time? RIABU’s Simon Littlewood and Mark Laudi offer some ideas. Read more about this topic here.