In this compelling episode of That's Audacious, host Lauren Clemett sits down with Saurabh Arora (Sab), the dynamic founder of Eminence Finance Group.
Sab, a former top-performing mobile lender with ANZ and a multi-award-winning mortgage broker, is revolutionising the mortgage experience with his commitment to lightning-fast customer service and unparalleled client care. Beyond his remarkable business growth, Lauren dives into how Sab has swiftly built an incredible profile and a stellar reputation in ...
In this compelling episode of That's Audacious, host Lauren Clemett sits down with Saurabh Arora (Sab), the dynamic founder of Eminence Finance Group.
Sab, a former top-performing mobile lender with ANZ and a multi-award-winning mortgage broker, is revolutionising the mortgage experience with his commitment to lightning-fast customer service and unparalleled client care. Beyond his remarkable business growth, Lauren dives into how Sab has swiftly built an incredible profile and a stellar reputation in the competitive sector of mortgage broking.
Sab's journey to Australia in 2016 marked a fresh start, propelling him back to basics despite a solid eight years of banking experience in India. This initial step backwards paradoxically accelerated his progress in the Australian banking industry due to his prior knowledge and adaptability.
Within three years of his initial broking phase, a purely random call from ANZ changed everything. Despite initial hesitation, he took the leap and in just two and a half years, rose to become the number one mobile lender in the country.
This monumental achievement wasn't just a dream come true; it was the ultimate confidence booster that spurred him to launch his own venture, Eminence Finance Group (EFG).
The Power of Proactiveness and Customer-Centricity
Sab's ethos is rooted in proactiveness. He thrives on clearing his desk and ensuring clients are never left waiting, a stark contrast to the industry's common pain points of poor communication and long wait times. He believes in treating people the way he would like to be treated, a seemingly basic principle that has become a significant point of difference for EFG.
He shares a powerful anecdote about clients straying from their previous mortgage brokers due to a lack of ongoing contact. Sab emphasises that maintaining relationships with existing clients is the most organic and effective way to generate business through word-of-mouth referrals, a marketing strategy often preached but rarely practised consistently.
Awards are More Than Just an Ego Boost
Sab enthusiastically discusses how awards have played a pivotal role in boosting his profile. He notes that receiving awards not only provides an ego boost but, more importantly, validates his legitimacy and reassures existing clients that they are in capable hands. He recounts how winning the Stevie Awards led to calls from clients, both current and past, reaffirming their trust and even prompting former clients to return for his services.
A highlight of his recent achievements is winning the national title for Customer Service in Finance at the Australian Achiever Awards. This particular award is significant because it involves direct interviews with clients to gauge their satisfaction, providing an undeniable third-party endorsement of EFG's commitment to delivering on its promises. Sab was genuinely stunned to win this prestigious national award, a testament to his consistent delivery of exceptional service.
Niche Down, Think Big
Initially, Sab found it challenging to niche down, especially when clients' primary focus was solely on interest rates. He consciously shifted his conversations to clients' long-term objectives and goals, demonstrating that he prioritises their financial well-being over just securing the lowest rate. He candidly admits to turning away rate-sensitive clients, recognising that long-term client relationships, built on trust and alignment, are far more valuable for sustainable growth and referrals.
Looking ahead, Sab is focused on building a corporate environment within EFG, aiming to mentor and grow a team of mortgage professionals. His vision is to pay it forward, empowering others to achieve wonders in their careers, all while scaling EFG into a prominent brand.
Sab's Advice for Success
Reflecting on his journey, Sab's advice to his past self is profound: "Don't be scared, don't be afraid of taking action." He stresses that results only come from action, and even if an action doesn't lead to an immediate win, it provides invaluable experience and learning. He also encourages people, especially immigrants, to think big and not limit their aspirations.
Finally, Sab highlights the importance of delegation when building a brand. Knowing that one person can't do everything, he advises business owners to trust and delegate to other experts in the market, allowing them to focus on their core strengths.
Ready to experience lightning-fast customer service and work with an award-winning mortgage expert?
Learn more about Saurabh Arora and Eminence Finance Group and get in touch with Sab here:
https://www.eminencefg.com.au/
https://www.linkedin.com/in/sabarora/
