Behaviour Forcing - Peter Cronin and Mirta Fagundes

On this episode Peter and Mirta discuss Behavior Forcing or Poka-yoke (Mistake Proofing), which is the use of any automatic device or method that either makes it impossible for an error to occur or makes the error immediately obvious once it has occurred.

 

So in a system where a mistake is happening time and time again, we introduce a forcing function which prevents people making that mistake. For example, the noise your makes in your car when you forget to put your seatbelt on. Obviously you can continue to drive the car with the noise, however the annoying dinging noise is there to help shape the behavior.

 

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The hosts also love to hear any feedback or answer questions you may have, so feel free to send them a message at peter.cronin@viago.com.au or mirta@viago.co.nz!