Join Murray Robinson and Shane Gibson as they discuss the Vanguard method with Ibbi Hussain, one of the founding architects of this revolutionary approach to organisation change. Ibi describes how the Vanguard method uses systems thinking, service design, and occupational psychology to make profound improvements to call center performance. Join us as we navigate through the philosophy of change, the importance of leadership. And practical insights into...
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Join Murray Robinson and Shane Gibson as they discuss the Vanguard method with Ibbi Hussain, one of the founding architects of this revolutionary approach to organisation change. Ibi describes how the Vanguard method uses systems thinking, service design, and occupational psychology to make profound improvements to call center performance. Join us as we navigate through the philosophy of change, the importance of leadership. And practical insights into implementing sustainable improvement within organisations.