EP 852 – How To Deal With Your Difficult Customers

2021-01-21

Negative attitudes and behaviours are usually expressed when our customers are stressed out or they just don’t have the energy to use better communication skills, judgment and manners. Being stressed out is chronic in today’s society. We often have too much to do, too many decisions to make and are usually running behind schedule. The difficulty behind the negative attitudes and behaviours is that they are highly “toxic” to our staff. Dealing with difficult customers can make us feel grouchy, out-of-...

Negative attitudes and behaviours are usually expressed when our customers are stressed out or they just don’t have the energy to use better communication skills, judgment and manners.

Being stressed out is chronic in today’s society. We often have too much to do, too many decisions to make and are usually running behind schedule. The difficulty behind the negative attitudes and behaviours is that they are highly “toxic” to our staff.

Dealing with difficult customers can make us feel grouchy, out-of-control and can rattle staff to the point where they may quit.

It takes a lot of energy to be positive, to keep things in perspective and to actively fend off this toxic effect. As the leader, there are several steps that you can take to ensure that your staff can effectively handle the best and the worst in these customers.

So here are Today’s Hot Tips For Reducing The Impact Of Negative Attitudes and Celebrating Getting To Know Your Customer Day:

Discuss the types of customers that you may encounter ahead of time. What are some of the common complaints that your staff may face’ Share past experiences and horror stories with each other and prepare answers and solutions ahead of time.
Teach your staff how to keep their composure, be assertive and know exactly what it is they want to communicate.

Looking for resources to build your resiliency? Check out my Live Smart blog at worksmartlivesmart.com

Comments (3)