From paper to people strategy: Transforming HR and culture at Conway Regional

In this episode of HCM Minds at Work, Christian Gomez talks with Richard Tyler, chief people officer at Conway Regional Health System, about his 17-year journey modernizing HR. From replacing paper files with automated systems to building a culture that puts caregivers first, Richard shares how HR became a true strategic partner.

He reflects on milestones like achieving Magnet designation, reducing turnover and being named a Best Place to Work, proof that investing in people drives both culture and patient care. Richard also looks ahead to the role of artificial intelligence (AI) and personalization in shaping the next chapter of HR.