Becoming a Sales Champion
Tuesday, August 2 from 1-5 pm ET (10 am-2 pm PT)
Many credit union employees shy away from anything to do with selling. However, in order to live out a credit union's mission of improving the financial well-being of its members, selling is a necessity. In this 4-hour Livestream course, ServiStar will help your employees understand the concept of relationship selling and give them the confidence they need to move beyond being order takers and into someone your member's trust has their best interest at heart.
Learn How to Thrive in a Sales Environment
Facilitated by Scott Albrecht, AVP of Sales and Training, Becoming a Sales Champion will equip your employees with the tools and practices needed to thrive in today's challenging sales environment. This live online training includes lectures, Q&A, and breakout sessions with credit union employees from across the country. Learn how to set your credit union up for success and create an extraordinary sales experience.
Identify Ways to Improve a Member's Financial Life
The main three reasons why employees don't want to sell are 1) Lack of product knowledge 2) Fear of rejection and 3) Afraid of being pushy. But, what if we show your employees a way to identify products or services that will improve your member's financial well-being and teach them how to offer it? Doesn't sound like selling when you're helping, right?
Sign Up New Employees or Current Ones in Need of a Refresher
This Livestream course is for any credit union employee who works in a selling position, like branch and call center managers, and member service and call center representatives. Free up valuable HR/Training personnel time by sending your new employees to this training or current employees seeking a refresher course. In fact, this course is offered twice a year so your credit union can make it part of your New Employee Orientation.
Let the Experts From ServiStar Train Your Employees
Why choose ServiStar? We offer research-based credit union-specific solutions that have successfully worked for the top-performing credit unions in selling and referring.
Investment: Only $199 a person
Discounts are available when registering 5 or more employees (email Scott@ServiStarConsulting.com for more information).
Registration opening soon. Get notified when registration opens by filling out the form below.
Tuesday, August 2 from 1-5 pm ET (10 am-2 pm PT)
Topics include:
- How to identify product and service needs
- How to ask effective questions
- Benefit selling
- Overcoming objections to products and services
- How to ask for the member's business
- Effective follow-up techniques
Who: Any employee in a sales position (e.g., branch and call center managers, and member service and call center representatives)
When: Tuesday, August 2 from 1-5 pm ET (10 am-2 pm PT)
Where: Online - this is a live virtual training (a Zoom link will be sent after confirmation of registration)
Facilitator: Scott Albrecht, ServiStar Consulting's AVP of Sales and Training
We discussed a shift to the digital age and our learning in and doubling down in an online and virtual classroom experience that is industry best.
Most importantly, we are listening to you. We are and want to continue to be the trusted partner that can customize content and be there for our clients in the ways and areas they want us to be without watering down the academic level research-based criteria that we are known for.
Offering a more convenient offering to credit unions in our new digital studios is something we have refined over the two years we have offered it. with over 1000 virtual training hours in 2021, we have quickly become the best in the market in this area. Virtual has quickly become our go-to way for delivering training content and yet our success over the years has also come from in-person training. Being able to offer both and even a Hybrid setup is crucial in our training programs going forward.
2022 - Quarter 3 - Coaching for Performance Virtual Training Series
STARTS:
AUGUST 9, 2022
ENDS:
AUGUST 23, 2022
LOCATION:
ONLINE TRAINING PROGRAM
REGISTER NOW
Coaching for Performance
Tuesday, August 9, 16, and 23 from 1-5 p.m. ET (10 a.m.-3 p.m. PT)
What's the difference between coaching versus managing?
How do you effectively redirect undesired behavior?
Where can you find the time to coach?
Let the experts from ServiStar train your coaches
ServiStar offers research-based, credit union-specific solutions that have worked for top-performing credit unions. Using breakout groups, role-playing, and case studies to transfer knowledge, this dynamic, live training broadcast from our studios is just just like having us onsite. Participants will be given assignments between each session so they can implement their new skills quickly.
Get your coaches ramped up for success fast and efficiently
Each 4-hour session will provide managers with the knowledge and confidence to know what to do to be effective performance coaches. This Livestream training series is a great way to onboard new managers into the ServiStar coaching practices that your current managers utilize.
Sign up new managers or current ones who want to hone their skills
This training is not just for new managers. It is also valuable for managers who previously completed ServiStar's Coaching for Performance training and want a refresher.
Investment: Only $599 a person
Discounts are available when registering 5 or more employees (email Scott@ServiStarConsulting.com for more information)
Schedule
Session 1 - August 9
- Defining Coaching vs Managing
- Understanding the Importance of Coaching
- Using a Performance Management System
Session 2 - August 16
- Diagnosing Performance Deficiencies
- Conducting Effective Redirection
Session 3 - August 23
- Learning How To Be a One-Minute Coach
- Setting Goals for Skill Improvement
Registration opening soon. Get notified when registration opens by filling out the form below.
Monday, August 9, 16, and 23 from 1-5 p.m. ET (10 a.m.-3 p.m. PT)
Topics include:
- Understanding the Importance of Coaching
- Using a Performance Management System
- Setting Goals for Skill Improvement
Who: All frontline and support managers
Where: Online - this is a live virtual training (a Zoom link will be sent after confirmation of registration)
When: Tuesday, August 9, 16, and 23 from 1-5 p.m. ET (10 a.m.-3 p.m. PT)
Facilitator: Scott Albrecht, ServiStar Consulting's AVP of Sales and Training
