Ep. 111 - Roddy Boggus, Vice President and Aviation Buildings Service Group Leader, RS&H

“Millennials and Gen-Zers, so many of these people do so much from their smart device. Data is all part of that, so if we start to share data better, maybe we create a different environment and we change how we do things.”

As the industry prepare for eventual recovery from the effects of the COVID-19 pandemic, several other factors are affecting what the industry might look like in the future. Millennials are becoming more prominent and powerful and they’re less likely than older passengers to spend money on food or retail when they travel. So, as airports look to find ways to convince travelers they are safe, they also must deal with the likelihood of changing passenger habits that could affect the layout and mix of the entire experience.