Jay Broadbent from Caddis Capital Management and Alpine Home Medical

In this episode of The HME 180 Podcast, Sue Chen interviews Jay Broadbent, Founder of Caddis Capital Management and Alpine Home Medical. Jay shares his journey in the HME industry, starting in 1997, and discusses the challenges and strategies involved in balancing retail and reimbursement models. He highlights the importance of providing excellent customer service and while constantly adapting to the roller coaster of reimbursement cuts and changes. He also shares the necessity to prioritize profitability in tandem with improving the customer experience. Jay emphasizes the value of detailed measurement and monitoring in business operations, particularly in managing customer reviews and ensuring quality service. He talks about the establishment of Caddis Capital Management to offer centralized services like HR and marketing to their stores, enhancing efficiency and growth. The conversation also touches on leadership development within the company, underscoring the significance of nurturing young talent through initiatives like their Leadership University.