I often hear MSPs talk about innovation: but what does that mean? To get one answer, I invited an MSP CEO to join me in a conversation about the innovation that goes into being an MSP, and the impact such innovation has on the business and customers. I was able to do just that when Jimmy Puckett, CEO of SPINEN, entered the MSP Zone.
Being innovative does mean customers need to come along for the ride. What if some customers don't want what you are creating? Getting rid of problem clients, particularly those clients who do not embrace managed services, is not always easy.
Jimmy and I spoke about why MSPs may want to fire their clients, particularly if they do not want to evolve as technology evolves. We talked about innovation in the managed services profession. We also discussed how MSPs rely on their vendor partners to continuously evolve and develop new technologies to help MSPs maintain success.
Highlights:
Ep 257: What do PE Firms Want from MSPs?
Accounting Firms and MSPs, Master Cyber Providers, and MSP Pricing Reality Check
Ep 255: Internal IT vs MSP; MSP Market is still growing; Does size matter in managed services?
Ep 254 N-able CEO Advises MSPs on Upcoming Challenges; MDS vs MSP; Tightening Credit Markets Create Choices for MSP Channel
Ep 253: Can MSPs Guarantee Compliance; Converting Reactive Clients to Proactive; Should MSPs Get Involved with Customer Policies
Ep 252: Don’t Rely (too much) on Cyber Insurance; MSP Economics Update for Q2; Should MSPs Represent Themselves During M&A Deals?
AI Ethics in Managed Services, Compliance Reporting, and Making Peace with Cyber Consultants
Cyber Consultants at it again; managing remote MSP workers; compliance isn’t security
Ep 249 Q1 MSP report card; Cyber consultants continued; AI vs Automation
Ep 248 - North Dakota mandates cyber education; MSP recession planning; CaaS dangers MSPs should avoid
Continuous Compliance, Tech industry isn’t ruining the economy, and Perils of Mislabeling your Services
SVB, Compliance Advice for MSP Startups, is it time to lower your pricing?
Cyber Tax, Cyber Verify, and a new book on managed services
2023 Managed Services State of the Union
3 Benefits of Managed Services During a Recession
How to Achieve Continuous MSP Compliance
Should MSPs Be More Like Cloud Providers
The New MSP Roll Up
Cyber is Uninsurable
Managed Services Lessons Learned in 2022
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