I often hear MSPs talk about innovation: but what does that mean? To get one answer, I invited an MSP CEO to join me in a conversation about the innovation that goes into being an MSP, and the impact such innovation has on the business and customers. I was able to do just that when Jimmy Puckett, CEO of SPINEN, entered the MSP Zone.
Being innovative does mean customers need to come along for the ride. What if some customers don't want what you are creating? Getting rid of problem clients, particularly those clients who do not embrace managed services, is not always easy.
Jimmy and I spoke about why MSPs may want to fire their clients, particularly if they do not want to evolve as technology evolves. We talked about innovation in the managed services profession. We also discussed how MSPs rely on their vendor partners to continuously evolve and develop new technologies to help MSPs maintain success.
Highlights:
Managed Services Sales - Random Thoughts
Is Inflation Hitting the Managed Services Market?
MSP Contract Negotiation Series: Data Processing
MSP Spending Forecasts Revisited
How the Outside World Views MSPs
Non-MSPs Are At Risk for Cyberattacks
MSP Contract Negotiation Series - Limitation of Liability & Indemnification
Who are The Hackers Really Targeting?
Are Supply Chain Problems Forcing VARs Out of Their Business Model?
MSP Consolidation Rumors On the Rise Again
MSP Contract Negotiations Series - Termination Clauses
The Cost of Human Error in Cybersecurity
Do We Lack Cyber Standards or Enforcement?
Will The Insurance Industry Survive Cybersecurity?
M&A Buyer Tactics You May Want to Avoid
What is Cybersecurity as a Service?
Changing Legal Landscape for Managed Service Providers
Is the UK Changing Data Privacy Laws?
Quantifying the Value of Managed Services
Do You Have Ransomware in Your MSP Agreements?
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