I often hear MSPs talk about innovation: but what does that mean? To get one answer, I invited an MSP CEO to join me in a conversation about the innovation that goes into being an MSP, and the impact such innovation has on the business and customers. I was able to do just that when Jimmy Puckett, CEO of SPINEN, entered the MSP Zone.
Being innovative does mean customers need to come along for the ride. What if some customers don't want what you are creating? Getting rid of problem clients, particularly those clients who do not embrace managed services, is not always easy.
Jimmy and I spoke about why MSPs may want to fire their clients, particularly if they do not want to evolve as technology evolves. We talked about innovation in the managed services profession. We also discussed how MSPs rely on their vendor partners to continuously evolve and develop new technologies to help MSPs maintain success.
Highlights:
The Connection Between Documentation and Compliance
Should I Switch from Break/Fix to Managed Services?
Managed Services Insurance: Everything You Need to Know
There is no race to the bottom
How Can MSPs Avoid Unnecessary Compliance?
Is a Single Pane of Glass over for MSPs?
When Security Vendors Get it Wrong
Advice for MSPs Going Through MSP Verify
MSP Platform Space is Heating Up Again
The Importance of the Small MSP
Path of Future MSP Regulation
Can Managed Services Clients Impact Your Compliance?
Cyber Insurance Claims - What you need to know
It's Time to Revisit Virtual Desktops
DOJ Steps Up Fight Against Ransomware
Don't Lose your MSP Cyber Insurance
Advice on Negotiating with Vendors
Do we put too much trust in MSPs?
Do We Need a US Federal Data Breach Notification Requirement?
Is it Smart to Private Label Your Services as an MSP?
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