The Professional Volunteer Fire Department

Firefighters hate failure, and when mistakes are made and they experience it, chances are they will work hard to train and correct the problems that led to the failure in the first place. However, it can be quite common for volunteer fire departments to fail to respond to a community member's call for help in a timely manner. Unfortunately, they also fail to address the problem.  Host Tom Merrill talks with guest Chief Michael Capoziello about the problem of delayed response and offering solutions that can help any volunteer fire department improve their response times.