The second week in September opens up with Paul in Tivoli Studios with his weekly Insights. This morning, he talks about Flying Freehold with a snapshot of the Luton Town FC goal terrace. Plus, Paul reflects on how the Pandemic may have destroyed good old-fashioned customer service. This is your opportunity to benchmark your customer care skills and offering to your customers and clients. As always, Paul's over at https://www.archercourses.com