The journey to high reliability, Part 2

On this episode, we continue our discussion on how organizations can tackle persistent quality, safety and workplace challenges on the way to becoming high reliability organizations (HROs). Tomas discusses with two expert guests on what constitutes an HRO and how to make that journey to better performance.

 

Moderator:
Tomas Villanueva, DO, MBA, FACPE, SFHM
Senior Principal, Clinical Operations and Quality
Vizient

 

Guests:
Allan Frankel, MD
Executive Principal, Safe and Reliable Healthcare
Vizient

 

Katerie Chapman, MHA
Senior Principal, Safe and Reliable Healthcare
Vizient

 

Show Notes:
[00:46] Areas to address and challenges to meet
[01:52] Examples of challenges to high reliability
[03:47] Complex processes that can undermine reliability
[05:20] Sustaining improvement
[07:49] Vizient’s Safe and Reliable Healthcare: a force multiplier
[11:41] Burnout

 

Links | Resources:

To contact Modern Practice: modernpracticepodcast@vizientinc.com

Vizient Safe and Reliable Healthcare site Click here

Allan’s email: allan.frankel@vizientinc.com

Katerie’s email: katerie.chapman@vizientinc.com

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