How Much Space Should I Give Retail Customers When They First Enter My Store? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

For the first eight feet in your store, nobody wants to talk to anybody. Your customers don't want to be barraged, "Hi, can I help you find something?" Your untrained employees don't want to go up there. That first eight feet is, some people call it the decompression zone. It's an area where you just let people have space to be able to peruse your store.

Basically, they've landed in an alien country. That's your store. They don't know the language. They've got to learn how the layout is, you name it, but we just need a space. We don't want to be jumped up with too much merchandise, and again, most of you have so much merchandise you don't know your turns. Just be very careful what you're looking at for buying for continuing into the holidays. Know your numbers. Know your category.

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