IAM2389 - CEO Focus on Conversational Analytics to Facilitate Better Customer Experience

Krish Ramineni is the co-founder and CEO of Fireflies.ai, an AI startup in San Francisco that specializes in conversational analytics, including recording, transcribing, and analyzing sales and support calls.

 

Prior to Fireflies, Krish was one of the youngest product managers at Microsoft, where he worked on customer experience and analytics.

 

At Microsoft, Krish interacted with experts in NLP and data science, which sparked his interest in conversation tracking and voice analytics.

 

Krish uses Slack extensively to stay connected with his global team, having mini-conversations to stay informed without micromanaging.

 

He also uses Zapier to automate repetitive tasks, integrating tools into Slack for seamless communication and action.

 

Krish emphasizes the importance of visibility and transparency across departments to prevent silos and ensure teams are working collaboratively toward shared goals.

 

Website: Fireflies.ai 

LinkedIn: Krish Ramineni

 

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