16. Building Learning Systems, Not Just Courses – Lessons from eLearningDOC

In this episode of the Training Impact Podcast, host Jeff Walter sits down with three powerhouse leaders from eLearningDOC—Angela Robbins, Toni DiMella, and Diana Brandon—to unpack how great learning design happens when creativity meets structure. Together, they explore what it takes to turn subject matter expertise, operational chaos, and big ideas into consistent, measurable, and scalable training programs. 

For nearly two decades, eLearningDOC has helped organizations build clarity through learning. But as Angela shares, their success didn’t come from producing more content—it came from documenting better processes. “We realized early on that companies don’t just need courses; they need systems,” she explains. “Without a structure for capturing knowledge, every new hire, trainer, or project becomes a game of telephone.” 

That philosophy is what sets eLearningDOC apart. Their approach blends instructional design, visual communication, and process improvement into a unified discipline they call “documented learning.” It’s not just about what people learn—it’s about how that learning lives, scales, and sustains over time. 

Toni expands on this by describing how eLearningDOC works as an extension of a client’s internal team. “We help clients extract expertise from their heads and translate it into repeatable, teachable assets,” she says. “When your training library reflects how your business actually runs, you get consistency, compliance, and freedom to grow.” 
From onboarding new employees to capturing tribal knowledge before it walks out the door, eLearningDOC’s projects serve industries ranging from healthcare to manufacturing to franchising—each with unique challenges but a shared need for operational clarity. 

Diana adds depth from the creative side, emphasizing the importance of visual storytelling in adult learning. “Most learners aren’t motivated by slides or lectures,” she notes. “They’re driven by connection, clarity, and confidence.” Her design-first mindset ensures every piece of learning content—from micro-modules to enterprise programs—supports those outcomes. 

Throughout the conversation, Jeff and the eLearningDOC team discuss the practical realities of scaling learning initiatives: how to make content flexible without losing control, how to align training with business goals, and how AI is beginning to accelerate both the creation and curation of learning assets. Angela shares examples of how eLearningDOC is already applying AI to streamline documentation and support SMEs in creating accurate, audit-ready training faster than ever before. 

The episode also delves into the leadership philosophy behind eLearningDOC’s all-woman executive team. Angela, Toni, and Diana talk candidly about building a culture of collaboration—balancing analytical precision with creative empathy—and how those dynamics shape the company’s approach to client relationships. Their partnership, built on trust and complementary strengths, mirrors the very process they advocate for clients: clear roles, shared purpose, and continuous learning. 

As the discussion wraps, Jeff reflects on the broader theme of documentation as strategy. Training doesn’t create impact in isolation—it creates impact when it’s integrated into the fabric of how an organization operates. eLearningDOC’s work proves that scalable learning begins with capturing what’s already working, refining it, and making it teachable. 

In summary: this episode is a masterclass in operationalizing learning. It shows how documenting processes, empowering teams, and designing for clarity can transform training from a reactive function into a true strategic asset. For L&D leaders navigating growth, compliance, or digital transformation, eLearningDOC offers a roadmap to do it with structure, creativity, and measurable impact. 

👉 Learn more about eLearningDOC and their services at www.eLearningDOC.com.