North American Airports See Higher Passenger Satisfaction Amid Record Crowds

In this episode of the AviationPros Podcast, Editor-in-Chief Joe Petrie sits down with Michael Taylor, Senior Managing Director of Travel, Hospitality, Retail and Customer Service at J.D. Power.

The conversation dives into the findings from the 2025 North America Airport Satisfaction Study, revealing why passengers are reporting higher satisfaction levels even as air travel sets new records. Taylor explains how completed infrastructure projects, clear access and wayfinding, and the balance of local and global food and retail programs are influencing both traveler happiness and non-aeronautical revenue.