How Are You Unintentionally Hurting Your Customers?

#AmyBrown, founder and CEO of #AuthentiCx is a pioneer in the field of bidirectional conversational AI to improve:

• #CustomerExperience #CX
• #Sales
• #Marketing
• #MarketingStrategy

She help US Healthcare companies to understand what their customers truly want and need. She explains why #customersalisfactionsurveys and #netpromoterscores #NPS are fundamentally flawed and inaccurate. She identifies where to look for clues as to why otherwise loyal customers are prevented from buying from their providers, how call centres contain a rich, mostly untapped diamond mine of information and why executives are volitionally deaf if they aren't utilising this unfiltered, unbiased resource of rich customer insights.

A fascinating exploration into the power of AI if used well and the value of all the #smalldata that you already own

Amy can be contacted on linkedin.com/in/amy-brown-84821210

Website: https://beauthenticx.com/

 

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#TheInquisitorPodcast

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Spotify:  https://open.spotify.com/show/7C3pmVfHbwu84oZCqUQq81

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The #ScaleupsAndHypergrowthPodcast

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