Episode 14. Julie Henson of Taft, Stettinius & Hollister on building more productive client relationships

In this episode of the podcast Alistair Bone is joined by Julie Henson, Chief Client Officer at Taft Stettinius & Hollister LLP. They address:

• The role of a Chief Client Officer in a modern law firm
• Tactics to build trust and add value in the legal community
• How Client relationships evolve beyond initial client interviews
• Effective ways Julie has contributed to the overall strategy at her firm
• Advice for others trying to be the voice of their clients in their firm