Episode9: A Festive Sense of Control

Johannah & Liam were joined by David Watts of CCD Design & Ergonomics for our Christmas Special episode to discuss disruption, information & comparisons to airlines! What a paradox we have between what the railway is trying to do versus what the passenger wants it to do. Does the passenger want to be chaperoned or trusted? How does the mobility industry communicate a sense of control back to the passenger?